FAQs

Plumbed Water Cooler

How often do the filters need changing?

The water filters will last for 6 months. We offer a Free filter reminder service to notify you when your filter needs replacing.

What do the water filters do?

Our water filters are capable of reducing or eliminating bad tastes and odours, chlorine, and other organic contaminants to produce significantly improved drinking water. We use carbon block filters as standard because they have a higher contaminant removal ratio than GAC (Gas Activated Carbon) filters.

How long does it take to install a Plumbed in Water Cooler?

A typical installation takes about half an hour provided there is a drinking  water connection in place as our machines are connected via a non-invasive food grade flexi pipe. If there isn’t a connection then our engineers can cut into the copper or plastic pipe and make a connection to supply the unit.

How far can a Plumbed in Water Cooler be from the Mains Supply?

Our coolers can be plumbed in up to 15 metres away from the mains water supply using non-invasive food grade flexi pipe provided with every cooler.

Can we Sanitise our Bottled Water Cooler Ourselves?

We can provide you with a Sanitisation Kit, that comes with detailed step-by-step instructions and remember our Help Desk staff are just a phone call away.

Can you Sanitise our Plumbed in Water Cooler for us?

Yes, you can opt for our service contract (from £199 for customers within the UK mainland) the service contract includes:

6 monthly service and cleaning
6 monthly filter change
Engineer on call
All machines are sanitised in accordance with the EPDWA (European Point-of-use Drinking Water Association) guidelines, call us on 0800 731 1491 for more information.

Can you Install our Plumbed in Water Cooler for us?

Yes, we can install the cooler for you (at a cost of £99.00 for customers within the UK mainland).

Bottled Water Cooler

Do you have a Help Desk?

Yes, at Water Coolers Direct.com we believe the success of our company depends on our reputation, the emphasis placed on customer care is therefore of maximum importance to us.

Please feel free to call our Help Desk on 0800 731 1491 if you have any questions. 

I’ve been told I need Reverse Osmosis or an Ultra Violet Filter, is this true?

Probably not, the mains water supplied in the UK is food grade quality 24/7 most mains water is therefore perfectly safe to drink. All that we suggest is that you may want to improve the taste of your water using a carbon based water filter, which is capable of reducing or eliminating bad tastes, odours and chlorine.

Should I opt for a Plumbed in or a Bottled Water Cooler?

Plumbed in Water Coolers are connected to the mains water supply and as such are a cheaper and greener solution to the bottled water cooler equivalents which require a constant supply of expensive 19 Litre bottles. It is often difficult to quantify the potential savings of switching to Plumbed in given the variables involved, to help our customers understand the costs we have developed a Bottled V’s Plumbed in Water Cooler Calculator. If your in any doubt as to which system is right for your please call us on 0800 731 1491.

How long will it take for my Water Cooler to arrive?

We normally dispatch next day and ask you to allow 7-10 days for delivery. In the unlikely event that delivery may exceed 10 days we will notify you before processing the order, giving you the option to cancel.

Do you offer extended Warranty Options?

Extended warranty options and service contracts are available, please see each product for further details or call our Help Desk on 0808 115 3430.

General Water Cooler

How much will a 19 litre Bottle cost?

Check our Bottled Water Coolers page for the prices and brands available in your area. To help you understand the costs involved we have also developed a Bottled V’s Plumbed in Water Cooler Calculator.

How many Bottles will we use?

For every 10 members of staff in your office you can expect to use 2 19 Litre bottles per week. This figure is based on our extensive experience within the industry and will fluctuate depending on the weather conditions, staff attitudes to health and office air conditioning. To help you understand the costs involved we have developed a Bottled V’s Plumbed in Water Cooler Calculator.

Can we Sanitise our Bottled Water Cooler Ourselves?

We can provide you with a Sanitisation Kit, that comes with detailed step-by-step instructions and remember our Help Desk staff are just a phone call away.

Can you Sanitise our Bottled Water Cooler for us?

We have a range of partners throughout the UK who can help with water delivery and sanitisation, for more information call us on 0800 731 1491.

Do you sell a Bottled Cooler that doesn’t require Sanitisation?

Yes, our Designer Bottled Cooler comes with a Water Trail system, which allows all internal elements that come into contact with the water to be easily replaced every quarter.