 FAQ
Water Coolers Direct sells water coolers, fountains and filters to customers throughout the UK.
We have compiled the following frequently asked questions to help you understand how we can help you find the right water cooler for you.
Plumbed in Water Cooler FAQ’s
These FAQ’s relate to all of all of our mains connected (plumbed in) water systems including our Plumbed in Water Coolers, Drinking Water Fountains and Under Sink Water Chillers.
Can you Install our Plumbed in Water Cooler for us?
Can you Sanitise our Plumbed in Water Cooler for us?
Can we Install and Sanitise our Plumbed in Water Cooler Ourselves?
How far can a Plumbed in Water Cooler be from the Mains Supply?
How long does it take to install a Plumbed in Water Cooler?
What do the Water Filters do?
How often do the Filters need changing?
Bottled Water Cooler FAQ’s
The following FAQ’s relate to our range of Bottled Water Coolers.
Do you sell a Bottled Cooler that doesn’t require Sanitisation?
Can you Sanitise our Bottled Water Cooler for us?
Can we Sanitise our Bottled Water Cooler Ourselves?
How many Bottles will we use?
How much will a 19 litre bottle cost?
General Water Cooler FAQ’s
Read these FAQ’s to get an overview of how Water Coolers Direct can help you.
Do you offer extended Warranty Options?
How long will it take for my Water Cooler to arrive?
Should I opt for a Plumbed in or a Bottled Water Cooler?
I’ve been told I need Reverse Osmosis or an Ultra Violet Filter, is this true?
Do you have a HelpDesk?
Plumbed in Water Cooler FAQ’s
Can you Install our Plumbed in Water Cooler for us?
Yes, we can install the cooler for you (at a cost of £99.00 for customers within the UK mainland)
Can you Sanitise our Plumbed in Water Cooler for us?
Yes, you can opt for our service contract (from £199 for customers within the UK mainland) the service contract includes:
- 6 monthly service and cleaning
- 6 monthly filter change
- Engineer on call
All machines are sanitised in accordance with the EPDWA (European Point-of-use Drinking Water Association) guidelines, call us on 0800 7311 491 for more information.
Can we Install and Sanitise our Plumbed in Water Cooler Ourselves?
 The installation of a plumbed in water cooler is an easy DIY fit with no pipes to cut, no copper piping or soldering and no need to turn off the water. When you purchase your cooler we provide you with a FREE WRAS Approved Installation Kit. We can also provide you with a Sanitisation Kit. Both kits come with detailed step by step instructions and remember our HelpDesk staff are just a phone call away.
How far can a Plumbed in Water Cooler be from the Mains Supply?
Our coolers can be plumbed in up to 15 metres away from the Mains water supply using non invasive food grade flexi pipe provided with every cooler.
How long does it take to install a Plumbed in Water Cooler?
A typical installation takes about half an hour there are no pipes to cut and no copper piping or soldering involved the machines are connected via non invasive food grade flexi pipe.
What do the water filters do?
Our water filters are capable of reducing or eliminating bad tastes and odours, chlorine, and other organic contaminants to produce significantly improved drinking water. We use carbon block filters with integral scale inhibitors as standard because they have a higher contaminant removal ratio than GAC (Gas Activated Carbon) filters.
How often do the filters need changing?
The water filters will last for 6 months. We offer a Free filter reminder service to notify you when your filter needs replacing.
Bottled Water Cooler FAQ’s
Do you sell a Bottled Cooler that doesn’t require Sanitisation?
Yes, our Designer Bottled Cooler comes with a Water Trail system which allows all internal elements that come into contact with the water to be easily replaced every quarter.
Can you Sanitise our Bottled Water Cooler for us?
We have a range of partners throughout the UK who can help with water delivery and sanitisation, for more information call us on 0800 7311 491.
Can we Sanitise our Bottled Water Cooler Ourselves?
We can provide you with a Sanitisation Kit, that comes with detailed step by step instructions and remember our HelpDesk staff are just a phone call away.
How many Bottles will we use?
For every 10 members of staff in your office you can expect to use 8 X 19litre bottles of water per month. This figure is based on our extensive experience within the industry and will fluctuate depending on the weather conditions, staff attitudes to health and office air conditioning.
How much will a 19 litre Bottle cost?
Check our Bottled Water Delivery Map for the prices and brands available in your area.
General Water Cooler FAQ’s
Do you offer extended Warranty Options?
Extended warranty options and service contracts are available, please see each product for further details or call our HelpDesk on 0800 7311 491.
How long will it take for my Water Cooler to arrive?
We normally dispatch next day and ask you to allow 7-10 days for delivery. In the unlikely event that delivery may exceed 10 days we will notify you before processing the order, giving you the option to cancel.
Should I opt for a Plumbed in or a Bottled Water Cooler?
We would always advise customers to opt for a plumbed in water cooler if possible as this can save you up to 70% on the cost of a bottled water cooler. If your in any doubt as to which system is right for your please call us on 0800 7311 491.
I’ve been told I need Reverse Osmosis or an Ultra Violet Filter, is this true?
Probably not, the mains water supplied in the UK is food grade quality 24/7 most mains water is therefore perfectly safe to drink. All that we suggest is that you may want to improve the taste of your water using a carbon based water filter which is capable of reducing or eliminating bad tastes, odours and chlorine. If you simply have to source a UV (Ultra Violet) water cooler (perhaps if you've been asked to ensure that your water meets EU standards) then you will find our Mains Corporate Water Cooler ideally suited for your needs. If you intend to source your water from a private supply, or are in any doubt about your water quality we strongly advise you to contact your local water authority.
Do you have a HelpDesk?
Yes, at Water Coolers Direct.com we believe the success of our company depends on our reputation, the emphasis placed on customer care is therefore of maximum importance to us. To ensure that you get the best possible advise Water Coolers Direct have retained the services of Mr Michael Hurst BSC (Hons) FRSH. Michael is a consultant microbiologist whom regularly reviews all Water Coolers Direct working practices and contractors to ensure quality to you, the client. Please feel free to call our HelpDesk on 0800 7311 491 if you have any questions.
Contact Water Coolers Direct
If you would like to find out more please contact the Water Coolers Direct HelpDesk on 0800 7311 491 or use our online form.
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